Spanish Bilingual Call Center Agent for work at home position

Inbound Call Center looking to fill remote/ work at home positions. NO COLD CALLING! NO SELLING!

Call Center handles after-hours phone calls and provides messaging and message dispatch services for Doctors, Lawyers, Funeral Homes, Plumbers, and other professional service companies.

Call Center is 24x7. Dependability & Reliability are a must.

Bilingual Native/Advanced English & Spanish

Reliable Power & Internet / or Inverter with Batteries

Windows PC with admin privileges

Available Ethernet port on your router

Noise Cancelling USB headset

8-hour shifts, 40-hour workweek

1-weekend shift per week ( Sat / Sun ) required.

Day Shifts 7 am to 3 pm, Evening Shifts 3 pm to 11 pm

Overnight/Grave 11 pm to 7 am

Job Description:

Processing incoming calls for various businesses throughout the United States and the world. Full training is provided. This is not a selling or "outbound calling" position. The clients we serve include service businesses, whose personnel are in the field and away from their business phones; medical and veterinary offices that often receive emergency patient calls after normal business hours and businesses that simply do not require an in-house receptionist.

Basic Requirements:

-Natural ability to communicate efficiently and courteously

-Empathetic and personable; professional demeanor

-Typing speed at least 40WPM

-**Solid command of the English/Spanish language. Literate in the spoken and written word in both languages. This is a must, if you are not 100% fluent and capable of understanding basic medical terminology please do not apply.

QUALIFICATIONS:

Be courteous, polite, and professional even under stress

Be able to handle a heavy workload, while under time pressures, without sensitivity to stress.

Have an above-average interest in working with people, telephone and computer systems.

Have a pleasant voice and personality.

Have a retentive memory.

Be dependable and cooperative.

Have good spelling ability.

Have good accuracy with numbers.

Be willing to work in a team environment, as well as independently.

Be able to successfully complete company evaluations involving spelling, coding, adding, subtracting, comprehension, grammar, and vocabulary.

Be available to work scheduled hours as posted with reliability and dependability.

Have an above-average skill in reasoning with and using oral and written language.

Be able to work overtime, if circumstances require.

Be able to work daylight hours as well as evenings, weekends, and holidays as required.

ESSENTIAL DUTIES:

Answer incoming calls promptly, courteously, and professionally.

Process multiple phone calls simultaneously.

Maintain a pleasant, professional attitude with customers and co-workers.

Work scheduled hours as posted, with regular and reliable attendance and punctuality.

Gather new information and data that must be analyzed and handled effectively.

Take and dispatch messages for customers according to specific client instructions.

Interact with co-workers and supervisors to update customer information, as received.

Interact as a team member to provide a high-quality service.

Monitor alarms and respond to alarm signals received in a timely fashion, according to instructions provided, including a double-check of all actions taken.

Perform checks for undelivered messages.

Update temporary and on-call information.

Protect all equipment from food or liquid hazard according to the policy of the Company.

Maintain all equipment to the highest level of performance by following procedures for the care of, use of, and/or storage of the equipment.

Thorough documentation on all messages or incidents.

Respond to incidents or inquiries issued by supervisors or customers in a prompt and professional manner.

Traducción Traductor de español English (US) Translator Servicios al cliente Call Center Comunicaciones Atención al cliente Empleo local

Nº del proyecto: #31300256

Sobre el proyecto

Ubicación: Mexico City, Mexico