Sticky Note

Need a hotkey enabled Note taking program that will allow receptionist to write down information from phone calls. Ability to pull in customer record information from Oracle database. When message is completed route to XP login account if on-line or wait until user logins again to receive message. The call record should be archivable and should include an audit trail every time someone edits a field. Once the message is sent to the recipient, they can edit fields and forward to others or save. Give me an idea of your vision on this project. Looking to start ASAP.