Hello Michael,
I am Katia Gonzalez, I applied before to your previous job post but I think it was closed before we continue chatting. I am writing you again because I am very interested in your project. As mentioned before, I am in SOUTH AMERICA, as requested in your job post. I am fluent in English and a native Spanish speaker. I have excellent communication, attention to detail, organization and management skills.
I have over 8 years of experience as a Virtual Administrative and Customer Support Representative. I am very familiar with spreadsheets, Excel, sorting, filtering and understanding data, and CRM system. I have excellent connectivity to the internet ( I can share with you my internet speed test, is needed) and my working days and hours are flexible, including on weekends, just let me know in advanced and I will be ready.
During my last work experience in a similar position (4 years for a US based company) my daily work was supervised using Time Doctor, so I am very familiar and comfortable being monitored while working.
I am very proud to have achieved an exceptional and consistently positive customer service rate, especially thanks to my problem-solving skills and my technical aptitude and ability to explain complex technical concepts.
I consider myself a good problem solver and would love to contribute to the success of your organization.
I look forward to hearing from you soon to discuss the details.
Best regards,
Katia Gonzalez