Part Time Customer/Tech Support Agent - 20 to 24 Hours Weekly

Hello Hope you are doing well. I have hands on experience in troubleshooting Microsoft Office Suite 2010/2013, Windows 7/8.1. Well versed in prestigious ticketing system such as Zendesk, CRM, GrooveHQ & Osticket. Microsoft Windows & Office license activations, Windows Server license activation as well. My skills are efficient, perfect turn around, enthusiastic. My recent difficult troubleshooting was to sync time of an hosted virtual desk with a Active Directory, took quite some time but it went well. Feel free to ask any questions. Regards, Ali

A proposal has not yet been provided

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Having a University degree upto Masters level in Information Technology from a Scottish University I have acquired the soft skills needed to bridge the gap between machines and humans in addition to troubleshoot IT related issues in a broad range of environments and services. On a certain occasion whilst I was I was helping resolve a technical issue via remote support, the customer's internet connection was lost due to which the remote session terminated. As such I had to set up a local virtual environment of the issue the customer was facing, call the customer and walk him through the troubleshooting procedure which was quite challenging due to lack of visual activity but quite rewarding in the end.

hello i have 3+ year experience in online sales and support of IT company. I can work in your given time. I shall be pleased to consider me as a qualified applicant.I believe my qualifications would make me an outstanding asset to your organization. I would appreciate the opportunity to meet with you. I look forward to hearing from you

I've done marketing and handled customers when I worked at a mobile store. I used to help the customers troubleshoot all the problems with the phone and also with computers. I used to troubleshoot all the software and hardware installations. we used team viewer to solve the software issues related to the mobile application when at work. I became the manager within six months and handled all the customer support online and also at the store.

5 YEARS EXPERIENCE IN CUSTOMER SUPPORT AND SERVICE PLEASE GIVE ME THE CHANCE TO FEED Y FAMILY 5 YEARS EXPERIENCE IN CUSTOMER SUPPORT AND SERVICE PLEASE GIVE ME THE CHANCE TO FEED Y FAMILY 5 YEARS EXPERIENCE IN CUSTOMER SUPPORT AND SERVICE PLEASE GIVE ME THE CHANCE TO FEED Y FAMILY 5 YEARS EXPERIENCE IN CUSTOMER SUPPORT AND SERVICE PLEASE GIVE ME THE CHANCE TO FEED Y FAMILY

Dear Hiring Manager, After reading over your application this looks like a perfect fit for my skill set. I have prior experience of more than 3 years working in US/Canadian based call centers for sales and customer service both, I have worked with remote clients like yourself but not on freelancer however I can provide references if required In addition to my work experience I am dedicated, committed, quick learner, professional, punctual, self motivated, result oriented, hard working, extremely reliable and dependable individual. I cannot claim I am the best however I always try to do my best in whatever I do, I have customer service experience but not technical support experience specifically however I am a tech savvy person and a quick learner so I can cover this up very quickly. I have power and internet backups that means you will always get uninterrupted services. I am a great multitasker too that means I can talk to the client while taking notes and chat with clients or reply to emails at the same time. While I am certain there will be others who underbid me on this project, I can assure you several things. I work extremely fast I am a fluent English speaker. This means I can ensure quality communication in regards to the project written and oral both. If you need to know anything else feel free to contact. Regards: Shaiq Shabbir Phone number: 92-333-567-3155/ Skype ID: shaiq_shabbir

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Dear Mr / Ms, I have a lots of free time so I believe that I will finish my work and double check it. I love to work with group of people and willing to learn. I have high responsible for what I do and I believe that I fit your description. Looking forward to work with you. Thanks and best Regards Dung

I have more than 5 years’ experience as a call center agent wherein I worked at top call center companies in the Philippines as well as previous work experience with the San Diego Community College District and the San Diego County Marshal’s office. I have great technical support skills and has a mastery in all Windows environment and as well as Mac. Companies I handled included technical support for Bellsouth DSL, HP products and APC UPS solutions. In my previous work as a front line technical support representative, I was responsible for assisting various clients with hardware and software issues on Windows and Mac platforms, troubleshoot network issues with file and printer sharing, Email – Outlook configuration as well DSL connectivity, and support home owners as well as businesses with power requirements including UPS sizing and configuration. Troubleshooting of issues was done via remote access, via first contact phone call, direct call to my private office line, email, and/or chat. Additionally I have experience in server management, active directory management, email management and backup solutions. I always to strive to make my work more efficient and am enthusiastic about making myself, my team and my department the best at whatever we do. I believe that I would be a great asset to your company and look forward to working with you. You may contact me anytime for any additional questions. Sincerely, Gerald Rothrock

Greetings, Just reviewed your post and I am very confident that I am the right Customer/ Tech Support Agent for you. I can work 20 to 24 hours weekly at your required timezone. I am very well trained in Phone Handling, Customer Support, and more. I used to work with Bellsouth now AT&T as a Customer/ Technical Support Representative and even got awarded for exemplary performance. I am willing to learn and I learn fast. One of the unforgettable troubleshooting experience I had was a New Installation. The were an elderly couple around 65 to 70 years old. It was their first time to use or even see a computer. They only wanted to have a computer so they can communicate more often with their children and grandchildren living in other state and some relatives too. It was really hard for me to explain the how to's since they are not familiar with the parts. First I asked if there is someone else with them, I was told that they have a caregiver but when I talked to the caregiver she does not know how to use a computer as well. So I described the parts like the CPU, the monitor the cables etc. it took us more than 4 hours I think but they were very very patient and so eager to have it working. I walked them through step by step on the manual installation then up to connecting to the internet. as an extra mile I asked them to download teamviewer and I downloaded skype and taught them how to use it. At the end of the day I got a verbal commendation and a perfect CSAT.

Hello, my name is Anastasia. I am business development manager of MoveUp Solutions. We are an outsourcing call-center. Our team has a great experience in telesales and customer support. Our agents have fluent English, Russian and Ukrainian. We use individual approach for every customer. Each agent passes 3 stages of testing before the admission to the first call. As for the customer support we had several projects where our agents worked with held desk system, were able to troubleshoot, found solution for different issues concerning softaware, worked with AD, Exchange, remote control tools, virtualization. Our agents also had experience in work with database system, live chat and emails. The average typing speed of our agents is at least 150 cpm. We have a big variety of our agents, so you can conduct an interview with everybody and choose the best agent for your project. Our call center works 24/7 and we are able to make and receive more than 1,000 calls per day. By this moment we have been providing call-center services for 3 years. I'm looking forward for your response. Please, feel free to contact us on skype: moveup.5

I have a 13 years experience in tier level 1 and level 2 support. I have a 13 years experience in tier level 1 and level 2 support.

Hi, I have perfect English grammar with strong technical skills. I have 2 years experience in technical chat and email handling of US customers. I have provided support for a product Rabbit TV and that is mentioned in my portfolio. I have also provided email support for an App builder software. I have very reliable internet connection and having power backup as well. So there is no chance of missing my shift. I have never missed my shift in my entire career of chat and email handling. I am a true professional. I have overall more than 6 years of experience in customer handling and having strong problem solving skills. I own a Laptop with Win 8 installed and 4 to 5 hours battery backup. Regards Ehtiram Ali

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I had worked for the Dell (US) Tech Support process for 2 years, here at Chennai (India). It's Dell Solution Station (previously Dell On Call) I was answering calls and selling support plans and resolving computer (in-scope) issues, remotely. I am aware of and technically strong in various tech issues, such as Windows issues, software issues, internet connectivity issues, virus and malware removal, etc My level of English is excellent coupled with a neutral accent. Give me a trial and I GUARANTEE you : I'll be your "super star" technician AND sales person. Thank you and enjoy the rest of the day

Hello, I am new to this platform, just joined recently. But i am into IT domain since past 15 years. In past have provided technical support to our customers (Banks, Accounting firms, ISP Customers) using team viewer, RDP and other remote desktop tools. I was also responsible for providing email support and live chat support for various software developed by our company. My task included virus / malware removal, data backup and restore and troubleshooting common windows / printers / network errors. I was also responsible for training my juniors about various accounting software being used by the company. For 2 years i worked with an ISP providing helpdesk support during downtime. Support included router configuration, modem configuration and other network related troubleshooting. I have a typing speed of 60 wpm. I can work part time or full time in any of the time zones. i have 2 internet connections. 1 acting as a backup. My hourly cost is negotiable and you can test my skills before hiring me. Regards, Zanysys

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Hello, Greetings for the day. I can start my work right now on your project and i am confident enough to finish this task in given time period. I am working in professional environment since last 4 years and i uses the same as freelancer as well. I have worked for Microsoft Technical Support for Office 365(Level-1) so I can complete your project efficiently. I know i am new but if you give me an opportunity I will show you my dedication and passion about the project and I will deliver you the project with excellent quality and perfection. If you want, We can discuss about the project over chat or skype . Initially We can work on project for couple of days and i can promise you you will feel my dedication about the project. Key Points about my Work Style: • I will start work on the project as soon as awarded to me. • I will update you at regular intervals. • I will give you suggestions to make your project better. • I will be available 24 hours as per your convenience. I have worked for Microsoft office installation, Outlook configuration, Computer optimization, Virus removal,Pop Up issues , Printer installation and several other computer troblshootings. I have provided technical support on remote to US,UK, Australian and Canadian customers over phone and chat and I believe that I will be able to handle all the issues which your customers will came to me. Looking forward to hear from you......