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$20 USD / hora
Bandera de SOUTH AFRICA
cape town, south africa
$20 USD / hora
Aquí son las 12:39 p. m.
Se unió el agosto 21, 2012
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Vanessa C.

@VanessaStanford

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$20 USD / hora
Bandera de SOUTH AFRICA
cape town, south africa
$20 USD / hora
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Customer Success Professional

I am an energetic, motivated and self starting individual who is passionate about learning, quality assurance, controls, customer service, empowering and developing myself and the people around me. I have refined my interpersonal, communication and negotiation skills which has taught me to manage large projects as well as how to manage and improve processes. Due to the diversity of the work in a pressurised global environment, the development of resilience during turbulent times to ensure that change is embedded within an organisation has become a key skill, when needing to meet strict deadlines or manage change.

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Experiencia

Instructional Designer and Developer

Freelance
ene 2006 - Presente
Design, development and proofreading of training materials, together with delivery of training, specialising in Customer Relationship Management, Soft Skills for Call Centres and Airlines and Disaster Management. Ensuring quality customer service by understanding the needs of the client and implementing these in the training programmes delivered.

Quality Assurance, Controls and Training Manager

Shell Global Customer Service Centre
oct 2008 - may 2012 (3 años, 7 meses)
I have gained valuable experience within diverse fields whilst working with an array of people from different cultures and backgrounds. In my capacity as Quality, Controls, Development (Training) and Support Manager at Shell, I was responsible for the coaching, motivation and development of both direct and indirect reports ensuring that suitable training programmes / interventions are implemented in order to work towards outstanding customer service and for making strategic global recommendations with regar

Quality Assurance and Training Manager

Mindpearl AG & Mindpearl SA
may 2004 - sept 2008 (4 años, 4 meses)
I was responsible for the coaching, motivation and development of both direct and indirect reports ensuring that suitable training programmes / interventions were implemented in order to work towards outstanding customer service and for making strategic global recommendations with regards to improved processes and procedures within the Customer Service Centres. Ensure that set KPI's were achieved. I was responsible for the facilitation of a variety of courses as well as ensuring positive Client Relati

Educación

National Diploma Travel and Tourism

South Africa 1992 - 1994
(2 años)

National Senior Certificate

South Africa 1985 - 1989
(4 años)

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