Shubhanjali S.

 Customer Success Management: Customer Onboarding, retention, and expansion by management of all post-sales and delivery activities for multiple customers; Delivery driven Sales  Program and Project Management: Worked through all PM functions - Project(s) Initiation; Planning & Execution; Monitoring & Control to achieve goals, Quality of deliverable; Foresight of risks & issues; Process discipline and Customer focus; Management of Escalations and Communication; Resource and Budget projections; 360` interaction with teams across functions and departments; Dashboards and Reporting  Team & People Management: Responsible for On-boarding & retention of good talent; Identification of skill building and reskilling needs; Performance Review; Delegation of responsibilities; Empathise with teams; Inspire and motivate, Team Inclusion, Succession planning, Visibility of teams, Team building events / activities  Business Analysis: Gathered and documented requirements; Led workshops, working sessions, focused groups with customers; Maintained communication and escalation matrices; Worked with dev and business teams for successful product delivery; Extensively used prototyping and management tools like Jira, TFS, Visio, [login to view URL], etc.; Defined user stories and acceptance criteria; Created and maintained Product and Sprints Backlog; Collaborated across locations and teams; Worked on Entertainment, Insurance and Banking domains