Mohamed Magdi Ali E. Profile

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$10 USD / hora

riyadh,

saudi arabia

$10 USD / hora

Aquí son las 11:43 a. m.

Se unió el octubre 14, 2018

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Mohamed Magdi Ali E.

@magdi1986

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$10 USD / hora

riyadh,

saudi arabia

$10 USD / hora

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Tasa de recontratación

Call center | process improvement | CLSSGB

- Applied statistics bachelor's degree. - Certified Six Sigma Green Belt. - 9 years of work experience. - Around 9 years of work experience in customer service. - Around 3 years work experience in E-commerce customer service. - 6 years of experience in leading teams. - 6 years of experience in contact center operations. - 4 years of experience in process improvements.

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Experiencia

Pioneers Outsourcing for BPO Services

nov 2016 - Presente

Working as a call center operations Manager for several Saudi Arabian Governmental projects - Saudi Ministry of affairs (Emergency Hot line) - Saudi Ministry of Labor and Social Development ( Domestic violence hot line, E-services, Disabilities support)

Pioneers Outsourcing for BPO Services - ITCC & KAFD (STC project)

feb 2016 - nov 2016 (9 meses, 1 día)

Quality and performance reporting Manager , for all services and facilities provided inside King Abdullah Financial City at Riyadh - KSA The project powered by STC

Souq.com

sept 2013 - ene 2016 (2 años, 4 meses)

Supervision ensures daily supervision with the team, consistent compliance with the company policy and commits to excellence in daily interaction with internal and external customers through four channels: • Outgoing calls (Appointment dispatching). • Incoming calls (inquiries and complaints). • Online customer inquiries. • Logistics outlets.