Jebelyn D.

I am a dedicated and dynamic professional with a solid foundation as a Systems Analyst and in addition to my expertise in systems analysis, I have recently delved into the realm of computer programming. As a Systems Analyst, I have a proven track record of analyzing existing systems and meticulously mapping interfaces between old and new systems. My collaborative approach involves working closely with developers, testers, and diverse end-users to ensure both technical compatibility and user satisfaction. I actively contribute to the drafting and development of IT/IS technical documents and user manuals, fostering a comprehensive understanding of system functionalities. In my capacity as a Computer Programmer, I have focused on designing, developing, and deploying system applications, with a specialization in PHP CodeIgniter and MySQL. Beyond coding, I am adept at performing various computer programming tasks, supporting users through change control, and ensuring seamless system updates. I am eager to contribute my dual expertise to innovative projects, embracing new challenges and continuously expanding my capabilities in the ever-evolving landscape of information technology. I also have an expertise in providing timely and accurate technical/Customer support via phone, email, and chat channels. Diagnosing and resolving hardware and software issues. With a proven ability to deliver top-notch customer and technical support, I am eager to bring my skills and expertise to a dynamic organization where I can contribute to enhancing customer satisfaction and driving technical excellence.