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$12 USD / hora
Bandera de PAKISTAN
$12 USD / hora
Aquí son las 10:13 a. m.
Se unió el febrero 4, 2016
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Faria N.

@farianaseem

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$12 USD / hora
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$12 USD / hora
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Customer Service Representative

As an adept Customer Service Representative, I have a well-rounded background in call center and refined talents in customer service and inbound call handling. I am a proven expert in customer service skills and a consistent collaborator. My previous roles have strengthened my abilities in teamwork and time-management, as well as my focused attention to detail and high accuracy with the ability to manage emails and chats from the customer in a timely manner. Skills: • Highly developed interpersonal skills with an ability to work with multicultural and multidisciplinary teams • Self-confident and Hardworking nature • Ability to work both independently and as a team worker • Committed to ongoing learning and career development • Quick learner about products and services • Ability to handle software on a data entry level

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Experiencia

Receptionist

Rahman & Rahman Clinic
abr 2019 - may 2019 (1 mes, 2 días)
As a receptionist of a dental clinic, my job was to register new patients, place appointments, engage with doctors and patients as needed. Making phone calls to patients to confirm appointments and managing meetings of the doctors.

Customer Service Specialist

e-Planet
feb 2019 - abr 2019 (2 meses, 3 días)
ePlanet Communications Ltd. is a global Business Process Outsourcing provider with a vast array of outsourcing solutions & services under one roof. ... With over a decade of experience in the BPO industry, we don't just understand the needs of the customer, we are experts at fulfilling them. My job at e-planet as a CSR was to engage with customers via emails and calls. Resolve their queries and process their payments accordingly. Manage list of the customers too.

Customer Service Rep

IBEX.
oct 2013 - nov 2018 (5 años, 1 mes)
IBEX Global is the leading BPO company of Pakistan having a diversified portfolio of its services. IBEX Global (Formerly TRG Customer Solutions) is a Business Process Outsourcing company which is also listed in London Stock Exchange. My position at IBEX. was a customer service specialist for a US Based campaign. My job was to receive outbound/inbound calls, engage with customers via emails and resolve their issue by explaining them the process and policy of the company.

Educación

Bachelor's in Commerce

Karachi University, Pakistan 2011 - 2013
(2 años)

Calificaciones

E-Commerce

www.emarketinginstitute.org
2020
This online course helped me understand the basics of eCommerce site, how it works and ways of improving eCommerce for a company or our own business.

Blogging

emarketinginstitute.org
2020
This online helped me understand how blogging works in today's business industry and also how it can help us improve our writing skills or blog about something we would like people to know.

ENTREPRENEURSHIP: FROM BUSINESS IDEA TO ACTION

Futurelearn.com
2020
In this course, I’ve enhanced my understanding of business; improved my skills in entrepreneurship for university study and work; developed myself as an entrepreneur by learning how to approach key stages and learnt how to apply business concepts and ideas to different contexts.

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Verificaciones

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Certificaciones

preferredfreelancer-1.png Preferred Freelancer Program SLA 1 92%
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