Sola A.

Specialize in Microsoft 365 administration, utilizing the robust features of the admin center. I adeptly manage key tools such as Teams, Exchange, SharePoint, and OneDrive to enhance customer productivity and fortify security measures. Tackle complex technical issues related to identity management, access control, collaboration, and more, crafting optimal solutions that ensure customer satisfaction. Collaborate with internal engineers to diagnose challenges, share knowledge, and deliver exceptional experiences to every customer. Navigate customers through migrations and implementations, helping them harness the full potential of Microsoft 365 and Microsoft Entra ID. Translate customer needs into actionable insights for product teams, driving innovation and shaping the future of these platforms. Analyze deployments, recommend infrastructure enhancements, and suggest strategic process improvements to maximize efficiency and security.