Foto de portada de perfil
Ahora estás siguiendo a
Error al seguir a usuario.
Este usuario no permite que los usuarios lo sigan.
Ya estás siguiendo a este usuario.
Tu plan de membresía solo permite 0 seguimientos. Mejora tu membresía aquí.
Dejaste de seguir correctamente a
Error al dejar de seguir al usuario.
Has recomendado exitosamente a
Error al recomendar al usuario.
Algo salió mal. Por favor, actualiza la página e intenta de nuevo.
Email verificado correctamente.
Avatar del usuario
$5 USD / hora
Bandera de INDIA
nasik, india
$5 USD / hora
Aquí son las 8:23 p. m.
Se unió el febrero 23, 2021
0 Recomendaciones

Pratik H.

@Pratikharak

0,0 (0 comentarios)
0,0
0,0
100%
100%
$5 USD / hora
Bandera de INDIA
nasik, india
$5 USD / hora
N/A
Trabajos finalizados
N/A
Dentro del presupuesto
N/A
A tiempo
N/A
Tasa de recontratación

Virtual Assistance and Customer Service

Hello Myself Pratik Harak . I am a motivated professional with communication proficiency and extensive customer support representative experience. Having experience of 10 years in International Travel Industry. I have worked on many projects and with many clients from all over the world. I am a team player, i am focused and target oriented person. I am good with problem solving and quick learner and very good listener.I have achieved many milestone for my clients from USA UK AUS etc and have made good relations. I believe that I can offer excellent service for my clients with my experience and dedication as a Customer service expert and Virtual Assistant. I have a strong time-management skills that helps me carry out my goals and be a more efficient worker. I assure that my tasks get done efficiently and accurately.I am specialize in making your life easier, so you can focus on the more important part ~ building your business

Contacta Pratik H. sobre tu trabajo

Inicia sesión para comentar cualquier detalle por chat.

Comentarios

Cambios guardados
¡No hay comentarios para ver aquí!

Experiencia

Assistant Manager

WNS Global Services
dic 2019 - Presente
o Guide, coach and engage with the Shift Leaders and Team to ensure effective managing the Task assigned to them. o Be responsible for escalations and available to support the team in daily responsibilities. o Team was aligned with different task like Fraud Assessment, Extraction of Documents and classification. o Team was responsible for managing the above mentioned task of client keeping Quality as 100%.

Team Coach / Team Leader

Carlson Wagonlit Travel
jun 2016 - dic 2019 (3 años, 6 meses)
 To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members.  Socialize the changes in business processes and organizational design.  Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.

Travel Counsellor / Sr. Travel Counsellor

Carlson Wagonlit Travel Pvt Limited
sept 2013 - jun 2016 (2 años, 9 meses)
 BSP errors such as excess- Void tickets; not removing the correct coupon from issued ticket; incorrect completion of Miscellaneous Charges Order (MCO),Hotel Reservation- No-shows, General accuracy with information ie:- Passport & visa, quotes.  Completion of transactions to be accurate and with no negative financial impact to client or CWT. This includes but is not limited to: Agency Debit Memos- (ADM), Net Remit Errors and Ticketing errors.

Calificaciones

Best Leader / Best Performer/ Bravo Award

Carlson Wagonlit Travel
2016
o Introduced shortcut usage in GDS to search Credit Card information which drastically reduced invalid queue placing and escalations from the client. o Awarded with Promotion to Team Coach within one year based on yearly performance. o Awarded with Promotion to Senior Travel Counsellor within one year based on yearly performance. o Handled multiple responsibilities like Queue monitoring and SLA management, handling Rush queues to ensure minimum CSI/ADM for the process.

Wiprao BPO Star Award

Wipro BPO
2012
o Started Quality auditsfor new hires to minimize the errors and client escalations. o Created call log tracker for team for easy tracking of call details in future for error/escalation/DSAT monitoring and corrective actions. o Added responsibility of mentoring, Floor support and call barging of new hires. o Awarded monthly and quarterly Lowest AHT performer during entire tenure in Wipro. o Scheduling and rostering of Team

Contacta Pratik H. sobre tu trabajo

Inicia sesión para comentar cualquier detalle por chat.

Verificaciones

Freelancer preferente
Identidad verificada
Pago verificado
Teléfono verificado
Email verificado
Facebook conectado
Usuario anterior Usuario siguiente
¡Invitación enviada correctamente!
¡Gracias! Te hemos enviado un enlace para reclamar tu crédito gratuito.
Algo salió mal al enviar tu correo electrónico. Por favor, intenta de nuevo.
Usuarios registrados Total de empleos publicados
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Cargando visualización previa
Permiso concedido para Geolocalización.
Tu sesión de acceso ha expirado y has sido desconectado. Por favor, inica sesión nuevamente.