BIKRAM PAL Mobile: 09332205754, 09333778782 E-mail:
Professional Profile
q A competent professional with over 12 years’ experience in providing customer support services in the area of Networking & Computer hardware & home appliances etc.
q Experience in overhead, Underground cabling , distribution, HVLV (33/11KV) substations, Transformers, Switchgears, on line/ off line U.P.S, CVT, and Servo ETC.
q Well versed with Small digital and analog circuits designing, modification, repairing and maintenance, assembling of desktop PC & peripherals Cabling (CAT-5 and Co-axial) and network set-up (LAN, Wan, TCP/IP).
q Holds distinction of Installing & programming of EPABX & CCTV system of over 200 lines Hybrid and KTS.
q Comprehensive understanding of networking concepts pertaining to LAN, WAN, security, IT communication, WAN protocols, Networking devices administration and maintenance in multi-platform environments.
Academic Credentials
v Diploma Electrical Engineer (Basic, Digital, Industrial Electronics) from Asansol Polytechnic, Govt of West Bengal in 2001 with First Class.
v Diploma in R& TV engineering from Techno Commercial Institute(2 years) in (1990 -1992)
v Diploma in Digital electronics, microprocessor and PC maintenance from Webel Informatics Ltd. in 1994.
v Certificate course from NIIT.
Organizational Experience
Tenure Organization, Place Designation
2005-2006 Under a Electrical Company(WBSEB) Supervisor
1997-2005 Argha Infosys Sales & Service In charge
1994 to 1997 Wipro franchisee (Bengal and Bihar) Field Engineer
1992 to 1993 Sonodyne Television company Ltd. Technician
Servicing of TV, VCR, Audio System etc.
Key Functional Areas;
Business Development
§ Exploring new sales avenues for maintenance (AMCs) of computer networks, printers, other peripherals under Win/ NT/ Netware Networks & EPABX/ CCTV Systems.
§ Responsible for pre/ post sales support & providing immediate service support to the clients & resolving their issues.
§ Identifying, developing & setting up of authorized service and sales providers.
§ Monitoring, mentoring & motivating their performance and assisting them in achieving profitable ROI.
Systems Administration/ Networking Projects
§ Installing workstations, servers, Server Administration, network services and peripherals.
§ Maintaining the Network Infrastructure, Installation, migration and configuration of network client workstations, manage Local and Domain wide groups.
§ Designing the Backup Strategy for the sites & ensuring scheduled/ unscheduled Backups as per backup plan and restoration. Suggesting improvements in the operations and processes to make the system foolproof.
§ Maintaining, updating the LAN diagrams of the site & managing IP allocation and ensuring minimal downtime of machines. Installing & configuring the Windows NT servers for optimal performance.
Technical Support/ Troubleshooting
§ Addressing performance bottlenecks and ensuring maximum network uptime.
§ Assisting in the design and implementation of the network (LAN/ WAN/ TCP/ IP), troubleshooting network problems and conflicts. Designing, implementing and supporting networks.
§ Conducting Periodic reviews with the customer and analyze calls and their trends to take proactive measures to reduce knowledge-based calls.
§ Collecting & collating data, preparing MIS reports for field feedback to the principals about product performance and providing inputs for review of product portfolio & features.
Key Account Management
§ Developing relationships with key decision-makers in target organizations for business development.
§ Evolving market segmentation & penetration strategies to achieve targets.
§ Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business. Providing technical service support to clients and resolving their issues/ concerns.
§ Managing activities pertaining to negotiating/ finalization of deals (techno commercial) for smooth execution of sales & order processing. Responsible for credit control & timely remittances from the market.
Man Management & training
§ Recruiting, leading & developing the manpower (sales engineer).
§ Training staff through live problem solution under all network & desktop environment.
§ Providing bear minimum training to the end users for smooth operations of the systems.
Significant Achievements;
ü Managed a team of Techno Commercial Members & Increased sales to improve profitability.
ü Major clientele consisted of HCL Infosystem Ltd. LG Electronics Ltd. Reliance & Tata.
ü Recipient of an Appreciation letter from the company & clients authorizations from HCL & LG as a sales & support in charge for successfully selling a large number of CDMA Mobile Handsets with in 2004-2005.
ü Advised users on Network Troubleshooting & Using Network across organization.
Installation Purview
- 8 lines to 16 line (Ordinary) & 16 lines advance DID (Direct Inward Dialing).
- 96 lines hybrid system with console (Monitoring Ext. Status).
- 200+ ext. capacity Epabx systems installed with 10 KTS Ext which can be operating through 10 operators.
- Setting up interfaces with computer for monitoring incoming/Outgoing call and call Duration.
- As per the customer requirement I have installed Voice recorder to the specific Ext. for unattended call.
- Installed automatic voice recorder to the junction line for recording in/ out going voice call, door phone, fax, computers for internet also connected at ext. installed CCTV system & many other devices for office automation.
- Installed online UPS for smooth running. Experienced in modification and design of digital and analog circuit.
- EPABX (Make Copper Connection, L&T & Accord) over 200 lines in various Govt., Private, Hotels & Hospitals.
Key Clients Handled
Provided service support to the Wipro’s Clients, various Govt., Public and private sectors like Durgup Steel Plant, TISCO, Sahara India (Bihar), North & Burdwan universities, State Electricity Board , BEML, CLW, REC, IOC, BPCL, CFRI, Schools , Colleges, University, Hotels, Hospitals many others medium and Small Organization, .
Technical Purview
- Assembling & trouble shooting of desktop PC, net work setup in DOS & windows platform, structured cabling, Programming in FoxPro in multi user environment, SCSI and raid array system.
- Servicing of DMP, INKJET, Lazer,Interfacing various peripherals like external drives, XP media center attachment, Digi/web Camera, Bios copier, CDMA & GSM attachment for net surfing, transferring data through blue Chip etc. network setup for cyber café.
IT Skills
§ Well versed with Office Automation & Internet Applications.
§ Handled Operating System: LAN- DOS Novel Netware, Windows NT/XP/ 2000/ 98 Server Management tools etc.
Personal Details
Address : C/o R.N. Pal Malati Mangal Plaza Flat No. B/3/1 130 G.T. Road Asansol – 713301
Date of Birth : November 16, 1973
Joining Time (If selected) : As soon As possible.
