Hi,
I hope you are doing well. I will be happy to deliver this. I have combined experience of 10 years in International BPO's handling telephonic sales, collection, tech/customer support & data entry, however, I am new to this platform hence feel free as if you would like to give me a pre-assessment so that you are confident to invest your money where it really matters.
As per your requirements, I am confident, I will deliver things effectively mentioned below:
1. Inbound telephonic customer service.
2. E-mail & live chat support (Zen Desk)
3. Helping with order status, cancellations & returns.
4. Co-ordinating with other vendors
5. Tracking shipment etc.
I charge $7 USD PH, which is as good as $280 for 40 hours work week + any relevant fees that goes to the freelancer website. I am fluent in neutral and US accent.
I have past experience of working as a Virtual assistant for a couple of US-based clients and I am comfortable working through any zone required (EST, CST, MST or PST).
IT/System I use:
MacBook Pro - i5 Processor - 8 Gb Ram
Bria (Softphone)
Bluetooth Headset (with noise cancellation)
Power/electricity back up
2 lease line internet connection with a speed of 6 Mbps each
Every friend you have ever made would have been a stranger if you didn't say "hi!"I look forward to having a great, successful and rewarding relationship with you.
Let's talk :)
Regards,
Roy