Need Predictive Inbound Dialer with CRM for Call Center
₹12500-37500 INR
Cerrado
Publicado hace más de 5 años
₹12500-37500 INR
Pagado a la entrega
CRM pointers which are important to have a smoothly analyze customer's data and agent performance.
Just want to add two more points.
1. There should be separate interface for technical team and quality as one can clearly see the number of opened cases/pending resolution cases, reopened cases, Escalated cases to senior technicians for further followups, resolved cases, Void cases, refund offered cases. So that tech agents can do there work with all transparency.
2. It will be great if the CRM will get configured with dialer so that as soon as the call comes in and if it is from existing customer, the customer details will automatically pop up along with the incoming call.
3. Breaks :- Whenever someone is going away from his seat he should put himself on Unavailable and select
appropriate reason for being unavailable like 15 Min Break, Meal Break, Meeting, Training.
There should be an option to pull up the records from CRM in CSV or excel Format and the one
exceeding break should be marked in Red. This will help in tracking the defaulters.
4. Predictive incoming dailer
Hi ,
an online Demo is available (full open source solution) , installation and configuration can be done in 2-3 days , free support for 7 days included. please contact me for more details.
Regards
Kamal Zaouli.
Goodevening Client,
We have read your description and been interested in the project. please give me more detail about the project. we have similar experience in this task and love to complete this task on schedule time and budget.
we are ready to discuss and start on the project now.
Please discuss before awarding the project.
Thank you
Hi,
I have gone through details that you posted on Freelancer. I am senior developer having six plus years of hands on experience at the same technology. I designed and delivered 5 plus CRM software and got client appreciations for on time delivery so I would make an excellent candidate for it. If you are looking experience developer who will go the extra mile to get things done, then I am your man. There is nothing I cannot or will not do to ensure that your business is a success.
I'll put four milestone and work with strong deadline.
Requesting to you kindly get back us with details if possible we can schedule a call for more details.
Sincerely Yours
Alim