Find Jobs
Hire Freelancers

Looking for Operation Support Analyst - Level I with 1-3 years of experience in healthcare industry

₹150000-250000 INR

Cerrado
Publicado hace más de 2 años

₹150000-250000 INR

Pagado a la entrega
Project Duration: 3-6 months Budget: Upto INR 16 Lakhs Below are the role requirements: Responsibilities: • Provide hands-on application support to application users • Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements • Provide application/infrastructure support and respond to requests and inquiries from users within the pre-determined timeframe of the applicable service levels • Identify solutions to work around open issues/problems that are under investigation or pending resolution • Document, and track case histories, issues, and actionable steps taken • Communicate issues and opportunities to the support team leadership • Troubleshoot and resolve requests and test fixes • Identify root cause and implement continuous improvements to reduce repeat experiences • Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues. • Create ad-hoc and custom reports for all systems in response to requests • Train end users in use of equipment and software Qualifications: • BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience • 1-3 years of experience in operation support and/or network hardware and software configuration troubleshooting • Demonstrated ability in project management • Experience with various server/desktop systems, operating systems, and diverse technical environments • Excellent customer service orientation and verbal communication skills • Ability to install software for and troubleshoot a wide range of software and hardware/applications • Analytical thinking and problem-solving ability
ID del proyecto: 31824910

Información sobre el proyecto

4 propuestas
Proyecto remoto
Activo hace 2 años

¿Buscas ganar dinero?

Beneficios de presentar ofertas en Freelancer

Fija tu plazo y presupuesto
Cobra por tu trabajo
Describe tu propuesta
Es gratis registrarse y presentar ofertas en los trabajos
4 freelancers están ofertando un promedio de ₹150.000 INR por este trabajo
Avatar del usuario
Hi I have read your requirements and I can assist you in this work. I have done similar projects. I have experience in internet research and MS office. I have experience in customer service both voice and non voice. I have worked as a tech support for 2 years. I have a good typing speed of 50 wpm. I can handle email and chat
₹150.000 INR en 1 día
5,0 (1 comentario)
0,4
0,4
Avatar del usuario
Hi there, I have an excellent experience in networking/Linux/windows/vpn. please just ping me on freelancer chat to have a short discussion on your project and have it done very quickly. below is a brief on my experience: This is ramy, I'm a network expert engineer at ISP. I have been working in networking for more than 5 years. I'm certified CCNP R&S, Comptia A+, ccna cyber ops. I have an excellent knowledge in: 1) Cisco devices (routers, switches), routing protocols, IPSEC, ASA, wireless, linux, ubuntu, Zscalar 2) excellent knowledge in simulation tools like Esxi, vmware WorkStation, virtual-box, GNS-3, packet tracers and EVE-NG. 3) installing windows servers, linux servers and troubleshooting them. 4) I have an excellent knowledge in setting up VPN (IPSEC, OPENVPN, DUO Authentication). 5) I have an excellent experience in writing technical reports. I have done a lot of projects in routing and switching and wireless on this simulation tools and also in real life in my work at Orange. i will be glad to have the chance to help you anytime, just send me a message and no problem with the budget. Regards, Ramy
₹150.000 INR en 7 días
0,0 (0 comentarios)
1,6
1,6
Avatar del usuario
Greetings, I have gone through your post and, I'm very confident to work on this project as I Have been working as a customer care and sales agent 2 years in Vodafone UK which is well known for its strict standards of customers happiness not only satisfaction. I showed a remarkable performance in all my KPIs targets and sometimes overachieved my sales target. If you know how sensitive the English people are you will know how careful you need to communicate with them to make the interaction successful, taking in consideration the average handling target that needs absorbing calls as much as I can . I used to absorb up to 35 calls daily in 8 working hours. To sum up, All customer service duties I mastered in the last 2 years, So I believe I'm the best matching to that job. please go through my profile and portfolio. Looking forward to your response, Thank you.
₹150.000 INR en 7 días
5,0 (2 comentarios)
0,0
0,0
Avatar del usuario
am vijay with 20 yrs experience in PMO/PM/BA/support analyst/itsm/itil Can able to handle task effectively Kindly let me know scope of work
₹150.000 INR en 7 días
0,0 (1 comentario)
0,0
0,0

Sobre este cliente

Bandera de INDIA
Bengaluru, India
0,0
0
Forma de pago verificada
Miembro desde oct 15, 2021

Verificación del cliente

¡Gracias! Te hemos enviado un enlace para reclamar tu crédito gratuito.
Algo salió mal al enviar tu correo electrónico. Por favor, intenta de nuevo.
Usuarios registrados Total de empleos publicados
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Cargando visualización previa
Permiso concedido para Geolocalización.
Tu sesión de acceso ha expirado y has sido desconectado. Por favor, inica sesión nuevamente.