Customer Service Agent for ecommerce Retailer

$8-15 AUD / hour

Cerrado

Publicado

hace más de 5 años

$8-15 AUD / hour

We are a small online retailer, selling furniture and homewares in Australia. Our product is sourced from all over the world, including India, Vietnam, China, Belgium, Thailand and more. Our customers buy expensive products for their home and expect a high level of customer service. We require a well rounded, likable, and professional customer service agent to join our remote team. It is a bonus if you like homewares and furniture, and are able to understand what our customers' needs might be, in relation to our product offering. We will provide you with a process manual/ Knowledge center to assist in understanding the business. Your role will be to; 1. Answer calls via our Zendesk Talk customer service portal 2. Attend the Chat on our website, by assisting with sales and product selection. 3. Reply to customer service queries that come through to Zendesk via contact forms. 4. Liaise with the head office to escalate support cases, and request refunds for customers. Common customer service queries include; 1. Where is my order? 2. I have received a damaged item. 3. Is this item coming back in? 4. I have received part of my order, but missing a few items. 5. My coupon code does not work. 6. The delivery driver was unable to deliver goods. Redelivery required to be booked in. We use the following applications: - Zendesk - Magento - Google Sheets - Online Chat - Phone calls - Shippit (freight aggregator) It is required that you have a high-speed internet connection, computer, and headset with microphone to complete this job.

ID del proyecto: 18339345

Información sobre el proyecto

15 propuestas

Proyecto remoto

Activo hace 5 años

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15 freelancers están ofertando un promedio de $11 AUD /hora por este trabajo

@Dahl8888

I have been doing Telemarketing for over 10 years now. Experience have honed my skills in Cold Calling, Telesales, Appointment Setting and Lead Generation. I have a massive experience calling B2B and B2C in the regions of US, UK, Canada, Australia, Bahamas and UAE. I am confident that I can do the job. Thank you very much and looking forward to hear from you. All the best!

$15 AUD en 40 días

4,9

(28 comentarios)

5,4

@hebathomas

Dear potential client I understand that you are looking for a superb customer service rep. I am the most suitable person for the job because I understand that the success for any business in how the customers are treated and that they are the back bone of the company. I speak fluent English and I am excellent on the phone and love to help people. I have over 7 years’ experience in this field and I am very passionate about interacting with people and making their day. I am hardworking, dedicated and committed to any task given me and will be an asset to you if chosen. I have excellent reviews on here and many satisfied clients and would love to make you one of them. I look forward to your speedy reply. Best Regards Heba Thomas

$15 AUD en 40 días

4,9

(19 comentarios)

5,4

@VOTIKO

Hi We are expert in customer support service and we can help you with best customer support service for furniture business. we will handle all calls / emails and chat very professionally. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team

$8 AUD en 40 días

5,0

(16 comentarios)

5,0

@InternationalBPO

Hi We are expert in customer support and we can help you with best customer support service on call / email and chat. 24X7 BPO is professional telemarketing company established since 2004. We have a team of superstar telemarketers expert in selling / lead generation / upselling / customer support. At 24X7 BPO, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. 24X7 BPO provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - B2B & B2C Lead Generation Services - Telemarketing Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Interactive Voice Response (IVR Services) - Enquiry Handling Services - Help Desk & Technical Support Services Whichever you choose, we will do our best! Glad to meet you at freelance. 24X7 BPO team

$8 AUD en 40 días

5,0

(6 comentarios)

4,6

@bpo0995

Hi I have been working with the companies form US, Canada and Australia to handle their customer service via phone, chat and email. I have worked with eCommerce businesses to provide customer service, order taking, complaints handling, email support, live chat, accounting, assistance with marketing and overall customer service operations. I have a great experience on Zendesk - Magento - Google Sheets - Online Chat - Phone calls Please get back to me so should discuss details. Best Nasir

$12 AUD en 40 días

5,0

(5 comentarios)

2,7

@nsetechnologies

Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in customer service, inbound call handling and chat support and best suited for your requirement. It would be really appreciated if you can allow an opportunity to have a word with you and proposed you how we can take your business to next level. We believe in providing quality work at reasonable cost. We have our own calling system and we also don't charge anything upfront. Try us out and I am sure you will be happy with our work

$8 AUD en 40 días

5,0

(1 comentario)

1,7

@iMubishi

Hi, I would like to work in this role. Should you have me on it? Waiting to read back from you. Thanks.

$8 AUD en 40 días

0,0

(0 comentarios)

0,0

@Jerz0731

Dear Hiring Manager, I would like to express my sincere intention in applying for a customer service representative in your company. I'd been working as a customer support since 2009 and my expertise in handling irate customers will definitely help me in fulfilling my task for this job. I used to be part of the Operations team as a Team Lead on my previous company but would like to seek my luck in working at home so that I can have more time with my kids. I can work on shifting schedules and have a stable internet connetion at home that will make me available online whenever you need me to. I am realiable and a team player. I make sure to make every customer happy so that the company I work with will be able to grow their business as I can also keep my job. Please do not hesitate to contact me for an interview so that we can discuss the job further. Thank you for your time in reading my email and have a great day ahead! Sincerely, Jerlou

$8 AUD en 40 días

0,0

(0 comentarios)

0,0

@afzal5488

Hi, I am working on Zendesk chat channel from past 3 years and quite familiar with it. Although my specialization is in assisting clients through chats and emails, I can also attend calls. Kindly confirm how many calls on an average comes in a day in your project. Kindly chat to discuss more.

$8 AUD en 40 días

0,0

(0 comentarios)

0,0

@GZurc

Greetings I hope you're doing more than fine. I read your job description and saw that you're looking for an efficient, detail-oriented Customer Service. I have more than five (5) years of experience in the customer service field and (3) years of cold calling areas dealing with B2B and B2C U.S based companies, certainly, my skills can make a great contribution to your company's success. The advantages of collaborating with me are the following: ** English/Spanish Bilingual Fluency ** Tech savvy, sharp and diligent ** Email, telephone, & live chat etiquette skills ** Experienced working in remote teams ** High specs PC with high-speed internet ** Skilled at balancing customer needs and company demand ** I have a strong sense of ethics and an even stronger work ethic ** Identification of prospective customers using lead generating methods ** Experienced in high call volume environments of inbound/outbound calls ** Expertise resolving issues regarding, account management, billing, product knowledge, customer retention, payment arrangements. ** I will listen effectively to your customer's needs in order to explain to them how the services of your company can help them and that they will get the best value of the services possible ** A High level of professionalism, patience, efficiency to minimize customer dissatisfaction and increase customer loyalty. I feel my previous work experience proves I'm the right fit. Best regards Gustavo Cruz

$8 AUD en 40 días

0,0

(0 comentarios)

0,0

@chrisdinhdai

Hello I am from Viet Nam and I had worked as Customer Service Agent for FBS broker. Therefore, I believe if I have a chance to work with you, I can complete tasks successfully Please kindly send me a message so we can discuss further. Thank you

$12 AUD en 40 días

0,0

(0 comentarios)

0,0

@ujkhatri

I have been working with U.S clients for their requirements. I have worked for chat, Voice and email processes. I have completed six sigma certification so knowing the importance of errors and their impact. I have a total 7years of experience in Customer Service area. Please let me know if I can be of any help.

$12 AUD en 45 días