Greetings I hope you're doing more than fine.
I read your job description and saw that you're looking for an efficient, detail-oriented Customer Service.
I have more than five (5) years of experience in the customer service field and (3) years of cold calling areas dealing with B2B and B2C U.S based companies, certainly, my skills can make a great contribution to your company's success.
The advantages of collaborating with me are the following:
** English/Spanish Bilingual Fluency
** Tech savvy, sharp and diligent
** Email, telephone, & live chat etiquette skills
** Experienced working in remote teams
** High specs PC with high-speed internet
** Skilled at balancing customer needs and company demand
** I have a strong sense of ethics and an even stronger work ethic
** Identification of prospective customers using lead generating methods
** Experienced in high call volume environments of inbound/outbound calls
** Expertise resolving issues regarding, account management, billing, product knowledge, customer retention, payment arrangements.
** I will listen effectively to your customer's needs in order to explain to them how the services of your company can help them and that they will get the best value of the services possible
** A High level of professionalism, patience, efficiency to minimize customer dissatisfaction and increase customer loyalty.
I feel my previous work experience proves I'm the right fit.
Best regards
Gustavo Cruz