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Technical Support Representative

$500-600 USD

Cerrado
Publicado hace alrededor de 5 años

$500-600 USD

Pagado a la entrega
We are leader in the VPN Business and offer subscription based personal VPN to thousands of customers around the world We are in business since 2009, you will be joining a friendly team We reward hard work and effort and like to keep long-time business relationships lasting years, with career growth opportunities Required Skills and Experience Customer Orientation You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. Communication Skills You must have excellent written and verbal communication skills and strong listening skills, so you can ask correct questions and provide viable solutions to our customers. You must be fluent in English. Technical Skills You must be an IT professional with networking basics. Programming knowledge is a plus, but no programming is needed for the job. Prior experience with VPN is a plus. Customer Support Ticket Handling Skills You need to be able to interact directly with customers (in English) through phone calls, emails, ticketing system and live chat to be effective in this role. Time Management and Prioritization As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves. Qualification Bachelor's or Master's degree in a computer-related field. What will make you more qualified for the job? - Understanding how VPN works or knowledge of individual protocols (PPTP, OpenVPN, IPSec,...) - Multi-tasking capabilities What will you do: - Organize work in a ticket system with the customer team - In charge with the initial investigation of the issues - Proactively document, monitor and update support tickets and actionable steps taken - Stay up-to-date with all the latest technologies concerning the company’s software products - Interact with customers over live chat and emails - Build up the knowledge database What we offer: - $600 monthly base salary for 6 days / week contract (with bonus up to 50% every month) - Possibility of 5 days / week contract Conditions: -work from the comfort of your home -flexibility in shift scheduling - we have 3 shifts 02:00 - 10:00 CEST, 10:00 - 18:00 CEST, 18:00 - 02:00 CEST 24/7 and assigned shifts timing can change from month to month (of course with sufficient notice given to you)
ID del proyecto: 18566535

Información sobre el proyecto

23 propuestas
Proyecto remoto
Activo hace 5 años

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23 freelancers están ofertando un promedio de $628 USD por este trabajo
Avatar del usuario
Hey there I'm a System and Network Engineer with coding skills. I have been in the IT arena for years. I have the required skills and experience. I can help. Regards.
$600 USD en 10 días
5,0 (47 comentarios)
5,4
5,4
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Hi How are you? I hope you will be fine. I am a Network and System Engineer with over 5 years of professional experience. I have a demonstrated history of working in the field information technology and services industry. I have worked with both small and enterprise-sized companies to plan, design and implement the Network infrastructure. I have worked with a wide verity of network vendors s I make sure to design and recommend things based on best practices. I am familiar with several VPN technologies and protocols (IPsec, PPTP, L2TP, DMVPN, OpenVPN etc) with hands-on experience I read the job description and I believe I fulfill all your requirements and my previous experience also suit this job role. I would like to discuss with you more about this job. In case you are interested to know more about me, you can contact me any time. Looking forward to working with you. Thanks
$600 USD en 30 días
4,9 (31 comentarios)
4,6
4,6
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I myself am a dual CCIE certified with over 14 years experience in Network Operations & Troubleshooting for different types of networks , Enterprise VPNS ( IPSEC , PPPoE , OpenVPN ) , MPLS , BGP etc. How many people you are looking for ? We can work out the number of folks you require as per the expertise & experience. Let me know if you want to discuss this further.
$600 USD en 5 días
5,0 (28 comentarios)
4,4
4,4
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I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make from me have both the knowledge and experience to help you ,moreover I have a master degree in communication and electronics engineering so if you need a help then you may drop me a message, thanks
$666 USD en 5 días
4,0 (40 comentarios)
5,0
5,0
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Expert in Virtual assistance, expert in handling client queries and complaints, have experience in customer support through emails and live chats. Expert in MIS and stock management, invoicing, have been working as website manager for an Australian e commerce website. Experienced MBA and expert in Excel as well.
$666 USD en 26 días
5,0 (2 comentarios)
3,8
3,8
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Hello there, I am VPN expert and i developed this kind of service for my 4 client with complete solution, Does it work for you, Please let me know if I can fit at your current project It would be better if you can allow me to share my resume with you Thanks sonu jaiswal
$888 USD en 6 días
4,1 (4 comentarios)
3,1
3,1
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$722 USD en 10 días
5,0 (1 comentario)
1,5
1,5
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I have 4+ years of experience in corporate work stream.1+ years experience in a top proofreading company for proofreading yellow pages. My main objective is to impart my skills and knowledge in customer service. Customer's satisfaction is my guarantee within the stipulated time frame. I am very effective in analyzing product requirements and implementing them into a design layout. I want to make it seamless for them and of course to my providers as well. I always make sure that every single cent that they're paying to me is worth it. You won’t face any downtime as I work 24/7.
$550 USD en 30 días
0,0 (0 comentarios)
0,0
0,0
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Working at a global multinational company, in Global server support engineer, some working parts: Microsoft products, Virtualization solutions, Open source system
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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All that is required is a part of experience over past 12 years. Please call me and discuss in detail
$666 USD en 7 días
0,0 (0 comentarios)
0,0
0,0
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I am a Microsoft Certified Professional (MCP) and (MCSA) with 7 years working experience managing server and network infrastructures. Background includes network security, vpn configurations, server security and automation. I believed I have all the qualifications that you need. Thanks, Arnel
$600 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Hello, I am from Europe and I have experience in technical support, networks and VPN tunneling. I am customer oriented and I am looking for job. Feel free to contact me for further information.
$666 USD en 5 días
0,0 (0 comentarios)
0,0
0,0
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I'm interested in joining your team as communicative and friendly person with huge IT background and few certifications that would definitely help me do this job efficiently.I have CCNA degree and Junior C++ and definitely know-around PCs and phones a lot. I also have a lot of time to work and can adjust to shifts and time that are required for work,I would also like to mention I have very good computer with reliable internet connection and multiple monitors that help me do multitasking daily. Hope to hear from you soon, Sincerely.
$611 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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AS YOU TOLD I CAN DO IT AND I CAN UNDERSTAND WHAT CUSTOMER IS UPTO AND TROUBLESHOOT AND RESOLVE THE PROBLEM AND I AM USING VPN DAILY SO I KNOW LOT MORE SO I HAVE NO ISSUE ON THAT AS ALSO I AM IN RETAIL FIELD TOO SO I HOPE THAT THIS WILL BE EASY FOR ME TO UNDERSTAND CUSTOMER AND TOO RESOLVE THE PROBLEM
$577 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Hi, I was an engineer in a post production house where I supported the in-house team, recently I worked as a customer support specialist and our main clientele was from US. I'm tech savvy, used VPNs before, know a lot about customer service and I hope to work with you soon! -vidas
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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I am Currently working as an IT Support Engineer with Experience of 2 years in this field. I am a Cisco Certified Network Associate. My responsibility as an IT Support Engineer is to provide Level 1 Technical Support to our USA based Clients (Verizon Premium Stores) Remotely. I am able to perform all the Duties you have mentioned efficiently as I have been providing IT/ Helpdesk Support for 2 years.
$555 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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- Technical Support - Customer Service Oriented - Quick Learner - Remote Troubleshooting - Detail Oriented
$666 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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I am interested to the Technical Support Representative position that is open with your company at this time. I worked with Dell Computer, Hewlett & Packard, AT&T and Verizon as an Inbound Technical Support Representative for more than 5 years. I did pretty much of everything from troubleshooting, billing issues, and up selling. My background, along with my ability to learn quickly and efficiently, makes me the best person to be part of your team. I have a reliable PC at home, 25Mbps Fiber internet connection, and a quiet place to work. I am very good at multitasking and I am excited to grow with your company.
$611 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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Over 6 years experience in Firewalls with different vendors. Experience  Provide level 1, 2 & level 3 networks & gateway support of data center network infrastructure.  Interface directly with customer on-site representatives, Telco Service providers and on-site technical support and deployment staff.  Participate in after hours and on call support.  Perform physical installation and upgrading of network and gateway devices.  Investigate and troubleshoot network, ICT, GSM, and Wimax issues.  Strong support with Cisco/Huawei routers/switches.  Excellent documentation skills, communication and stakeholder engagement skills.  IP Networking, training, planning, designing and deploying networks.  ICT network physical design including topology, port allocation, high availability and physical layout.  ICT network logical design including layer 1, 2 & 3 features, IP address schemas, MPLS, remote access and network services.  Build, set to work and test Cisco's suite of network devices used at core, distribution, access and wireless layers.  Liaise with external stakeholders to ensure the ICT network design caters for all network requirements.  Extensive experience in addressing and routing, security, network management, data center, and multi-layered enterprise architectures that include virtual private networking and wireless domains.  Extensive knowledge and experience with networking protocols and configurations including MPLS, VLANs, QOS, OSPF, BGP.
$500 USD en 10 días
0,0 (0 comentarios)
0,0
0,0
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windows system admin and network fied engineer... right now i am working as system manager in NIC as contract employee
$666 USD en 30 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de UNITED STATES
Miami, United States
0,0
0
Miembro desde ene 21, 2019

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