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Help me understand requirements for Support Chat Tool Developement

$30-250 USD

Cerrado
Publicado hace más de 5 años

$30-250 USD

Pagado a la entrega
You must know zendesk chat, zopim, olark, livechat, [login to view URL] etc. I am planning to build service similar to those companies and for that I require experienced people who can guide me with all things related to that. For example, Let's say ABC Chat tool is what I want to build and want to provide solution to a group of people. Now I need to understand, What kind of server usage happens when 10,000 user simultaneously chat with support companies. What kind of server / coding platform / security / database system etc I will need to handle this. F.E I have 1000 website owners who want to experiment with my service (offering them support solution via livechat on their server). I want to keep data of their chat history for specific number of days (f.e 90 days) and I also would like them to provide a streamlined easy to operate chat system where they can just help their visitors without a moment of delay. If you've used any chat support system in the past, you'll understand what I am talking about. This is not a development project, But more of a hobby project. Help me understand everything related to this. Please bid only if you understand what I seek. I am less interested in people who just post with plethora of non-required details without even reading employer's project detail. To be assured that you've read my project description, You can explain what canned response mean and what kind of help a support team executive can get from it. Thank you. Awaiting for great responses :)
ID del proyecto: 17728929

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3 propuestas
Proyecto remoto
Activo hace 5 años

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3 freelancers están ofertando un promedio de $216 USD por este trabajo
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Hi, A canned response is when a chat system responds automatically with useful information based on keywords and the advantage for a support team executive as it saves their attention for those questions that are more nuanced and can't be answered with a quick response. I'm an experienced web developer who has worked with numerous chat software installations before and an understanding of how these work to scale. I'd be happy to guide you through the various options available and what they require, and install the one that's right for you. You can find examples of my work at codebyrobin.com. I'd be happy to discuss the project in more detail over chat. I look forward to working with you. Robin
$250 USD en 14 días
5,0 (2 comentarios)
4,1
4,1

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Bandera de INDIA
Surat, India
5,0
9
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Miembro desde jul 5, 2011

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