Hi
Wish you a Good day
As an experienced customer service specialist, your job posting sparked my interest. When reviewing the postion requirements and your organisations, I was excited to find that my qualifications and personal strengths align with your business needs.
I have a fierce determination to complete tasks properly while also ensuring that it’s done on time.
Most of the projects I take on are one person projects but I also work well in a team.
As a customer support team lead my responsibilities include:
Generating SOPs and ensuring it’s adhered to, training new agents, ensuring customer complaints are handled correctly, managing the more difficult customer complaints by resolving it and tracking refunds/returns.
Very proficient with zendesk, G-suite, GHL, Google integration, Mailgun setup, Data entry, Researching and making leads, Chat Support, Live chat support,
Analyzing primary data & monitoring all data for accuracy and finally inbound and outbound calls.
Give me the opportunity to handle your project by schedule a meeting with me, let’s talk on how to achieve that. Thank you for reviewing my proposal.
Best Regards,
Ebube Chigbo.