Onlie Customer Service Agent Required -- 2

Job responsibilities 1. Be responsible for handling customer consultation, complaint and suggestion feedback collection of APP business, and providing high-quality customer service; 2. Monitor the problem feedback of business social media, online and voice, optimize the closed-loop solution, and improve the processing timeliness and customer satisfaction; And feed back the problems classified and summarized to the products and business departments, and promote the solutions around the key problems; 3. Work closely with the business team to promote business activities of customer service, such as market research, game product research, marketing activities, promotion, etc; Job requirements 1. Indonesian native, Chinese communication ability is preferred, and can be used as working language for communication; 2. At least 1 year working experience in customer service, working experience in Internet e-commerce and game platform is preferred; 3. Have a strong interest in the mainstream console / mobile games in Indonesia and a high level of game segments; 4. Have a strong sense of service and strong affinity. Clear logical thinking, rich local language expression and organization ability. 5. Customer service management experience is preferred, including on-site management, reasonable scheduling, regular training and optimization of speech skills, so as to improve the efficient operation ability in response speed, problem-solving ability and operation cost