Hi!
With 6 years of experience providing customer support for a multi-national company, I am confident I will make an immediate contribution to your team.
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I had been a data and applications specialist for the flagship product of my last company. I supported clients across multiple channels: phone, email, and live chat as well as conducted live training webcasts for our new clients to onboard them with our products. I've always met and exceeded our customer satisfaction targets. I enjoy helping my clients and I take pride in finding creative solutions to resolve all their issues.
In addition, I have 60wpm typing speed, my own dedicated laptop with noise canceling USB headset, and a 20 Mbps Fibr connection with an LTE phone for backup. I have my own mini-office set-up in my room to ensure a conducive and distraction-free workspace. I am available to work full-time and long-term at any shift.
I'd greatly appreciate the opportunity for an interview so I can discuss further my qualifications.
Thank you and I look forward to hearing from you soon.
Best Regards,
Ergin Tamano