​APPLE IN HOME CUSTOMER SERVICE SPECIALIST

Cerrado Publicado hace 5 años Pagado a la entrega
Cerrado

Role Number: 114212614

Join the team today and we’ll provide you an iMac to work from the comfort of your home and train you to be a successful Apple At Home Specialist. So when you speak to customers, you are not just providing solutions, you deliver the Apple Experience.

Key Qualifications:

•1-2 years proven track record in Sales or Customer Service;

•Excellent communication (spoken and written), interpersonal and presentation skills;

•Strong listening skills (adaptive communication, active listening);

•Discipline to work remotely from home;

•Comfortable to interact with team members via videoconference, phone and chat messages;

•Customer-focused, detailed-oriented individual;

•A solid team player;

•Passionate about technology, experience with computers and able to quickly learn new applications;

•Can translate ‘tech speak’ into everyday, understandable terms;

•Ability to work and make good decisions with minimal supervision;

•Ability to maintain a positive attitude in high-stress/fast-paced work environment where interactions with customers are monitored, recorded and assessed;

•Drive for results and demonstrates high degree of drive and determination;

•Strong organisational skills;

•Comfortable working with ambiguity;

•Adaptive and flexible to changing technologies, process and environments.

Description:

Apple At Home Specialists will be responsible for delivering an exceptional purchase experience to all customers around Apple’s product line. As an At Home Specialists, you’ll be the friendly voice of Apple when customers contact us, you’ll listen and understand to provide total solutions according to customers needs.

Apple At Home Specialists will be expected to:

• Learn about all Apple products & accessories and be an expert on all product features and related accessories;

• Understand Apple’s Digital Lifestyle strategy and how Apple product fits into it;

• Uncover customers needs, then follow through with enlightening solutions;

• Know how to turn mild customer curiosity into intense interest - and ownership;

• Always be curious, staying on top of news about products and initiatives, ready to apply your learning in customer interactions;

• Understand how to appropriately set customers expectations after they have placed their order, e.g., “what happens next,” to ensure a favourable end-to-end purchase experience.

Additional Requirements:

•Flexibility to work on a rotating schedule (including weekends and nights); Weekly Hours: 38.

•A quiet work space, ergonomic chair & desk;

•High-speed internet service (5-10 megabits download and 1 megabit upload) from a reliable provider;

•postpaid line. (Verizon, At & t Sprint or X finity).

•You will be shipped an Apple owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.

•When applying, please be sure to verify that your mailing address in our system is an address where you can receive equipment to ensure that there are not delays in receiving your equipment. Make sure you add the apartment number (if any). PO Boxes are not supported and we must have a physical address for you to receive your equipment.

COMPENSATION:

-40% discount on products we sell.

- Part time $25.00/hr full time $40.00/hr (depending on experience).

-Opportunities to earn incentive pay when the remote team meets performance goals.

Apply if you met all requirements and feel free to ask question (where necessary).

Servicios de audio Atención al cliente English (US) Translator Talento de voz

Nº del proyecto: #18127443

Sobre el proyecto

29 propuestas Proyecto remoto Activo hace 5 años

29 freelancers están ofertando un promedio de $23 / hora por este trabajo

sarbjeet911

Your project will be done perfectly, Your project description almost clear, need few questions to ask, please let me know when possible to communicate on voice call ? Thanks & Regards Maninder Singh

$15 USD / hora
(1 comentario)
5.0
jamieramos0123

Dear Sir/Madam, As a motivated individual, I am very much interested in submitting an application for the job post for the Customer Service position. I processed payroll for small businesses in the US, concentrating Más

$15 USD / hora
(0 comentarios)
0.0
roselewis1

I am very detail oriented with a passion for excellent customer service. I am an active listener with great trouble shooting skills. I am an individual who believes in setting and beating targets. Relevant Skills and Más

$16 USD / hora
(0 comentarios)
0.0
jacobo124

Good day, I have 5 years experience on the telemarketing area, worked on areas as customer service, sales, retention and quality advocate, and work for LOB´s like Tracfone Wirless, Cricket Wirless, Safelink, ATT, and L Más

$22 USD / hora
(0 comentarios)
0.0
yudistirairvan

im intrested with technology and i always eazy to lern somtink and its make me to eazy fix somtink, i always recomended some person how to fixed her problem with the gadget and i think im the person that you looking fo Más

$20 USD / hora
(0 comentarios)
0.0
rickgacciola

I am Passionate for the Apple Products I have had a phone since they were born... I am and have Excellent communication (spoken and written), interpersonal and presentation skills; •Strong listening skills (adaptiv Más

$24 USD / hora
(0 comentarios)
0.0
marvjosalv

Great experience in tech support, handle apple the entire time, customer service experience in voice and chat, fast learner

$20 USD / hora
(0 comentarios)
0.0
FedericaMarsella

I' m Italian but I speak english, french, spanish and brasilian portuguese. I have worked as a customer service agent for an e-commerce (more than a year) but as a sales representative also.

$16 USD / hora
(0 comentarios)
0.0
kumarbivas9

I can handale very esly all the customer Relevant Skills and Experience Coustomer support with voice

$22 USD / hora
(0 comentarios)
0.0
rashmit26

I have strong experience of marketing, sales and support and capable of providing high-end friendly support to customers.

$40 USD / hora
(0 comentarios)
0.0
juliosciarretta

Experienced Digital Marketing Specialist and Senior Copywriter, I've conducted projects for some global brands like Sony, GM, Nestlé, Coca-Cola and Kraft Foods. In 2017, I managed part of the digital marketing initiati Más

$20 USD / hora
(0 comentarios)
0.0
mariele125

100% English and Spanish, experience as Customer Support for Tech companies..........................

$22 USD / hora
(0 comentarios)
0.0
OctavioN

I've worked in Teletech for 2 years. I have customer support and sales experience.

$38 USD / hora
(0 comentarios)
0.0
afzeliuspeter

I can work 40 hours a week without a problem. I will deliver perfect costumer service after many years of experience. I have a good knowledge about electronics in general. Relevant Skills and Experience I have severa Más

$27 USD / hora
(0 comentarios)
0.0
JAIJELEANE

applying for a full time specialist

$40 USD / hora
(0 comentarios)
0.0
mistergreat08

Hello, I have previous work at home customer support experience with Amazon. I would love to do the same for Apple. I already own apple products and am very familiar with the devices. Thanks Relevant Skills and Expe Más

$24 USD / hora
(0 comentarios)
0.0
marycapote15

I have experience in Customer service as well as some tech support. I have no issue with the rotative shifts.

$27 USD / hora
(0 comentarios)
0.0
cesargarin

Hi, my name is Cesar, I speak Spanish, English and Portuguese, I'm very friendly and i adapt to changes really quickly. I love helping people and i have experience on Facebook pages and contacting the customers directl Más

$16 USD / hora
(0 comentarios)
0.0
hitesh10fc

I m currently working with US company where i supporting all the customer from US and New Zealand , i give them support on Remote and try to resolve and give best customer experience,i have total 4 year of experience i Más

$25 USD / hora
(0 comentarios)
0.0
rafmarley

I can't say that I am the best applicant since I do have a lot of competition. But since I am a first timer to the freelance industry I want to give my best at certain criteria's such as being efficient, timely and pro Más

$22 USD / hora
(0 comentarios)
0.0