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Customer Support specialist for Sheet Music App (English or French speaking)

$15-25 USD / hour

Cerrado
Publicado hace más de 3 años

$15-25 USD / hour

Who are we? Tomplay reinvents sheet music, for an interactive and immersive playing experience. Tomplay interactive sheet music allows all musicians to play along with classical, pop, rock, folk, jazz, film and world music scores accompanied by real recordings from professional musicians. Thanks to unique technology, the interactive scores scroll automatically on-screen, creating an immersive, concert hall experience. With features such as controlling the speed of the score’s recording, looping selected passages and self-recording, Tomplay makes learning music simpler, more effective and more fun. Tomplay app is used by more than 500,000 musicians worldwide and has won numerous awards. More information on [login to view URL] and in this video: [login to view URL] Job description: We are searching for a friendly and efficient Customer Service Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services and obtain customer feedback. Concretely your responsabilities will incude: 1. Promptly and precisely responding and following up to customer queries via Zendesk (email) and via social medias. Customers demands include bug reports, product related questions, account related questions or commercial offers (for schools for example). 2. You can quickly get a deep understanding of customer's concerns and are patient. You will answer in a polite, helpful, and professional manner at all times. 3. Immediately escalating complex issues that you are not equipped to deal with. Ensure the customer gets regularly updated on the issue and follow-up with the right team members to ensure the issue is being treated. Such issues include for example technical issues in the apps or product related issues in the score/audio. 4. Identifying common problems and sharing them with the management and with the rest of the customer care team. You will bring possible suggestions and improvements. 5. You will try Tomplay for yourself, develop a deep understanding of the product and of all its features. You will familiarize yourself with new scores launched every week and with new features. Requirements: 1. Native language: French or English. You have impeccable writing skills in at least one of these two languages. You have also good verbal communication skills. 2. You are customer centric: you are willing to spend the time necessary to understand a custumer issue and to answer him in the best way possible. The satisfaction of the customer you help drives you up and you understand the importance of a good customer support. You are an active listener, empathic, patient, conflict resolution and problem solving oriented. 3. You have the ability to multi-task, work independently, and make accurate decisions with a sense of urgency 4. You are technologically savvy with the ability to quickly learn new software platforms. You can have access to at least a computer, a tablet and a smartphone. You have an interest for mobile-apps and internet. 5. You play a music instrument and can read music scores. You have at least a basic understanding of the main musical notions. 6. A previous experience with customer support and with help desk softwares such as Zendesk is a plus but not required.
ID del proyecto: 28270668

Información sobre el proyecto

42 propuestas
Proyecto remoto
Activo hace 3 años

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42 freelancers están ofertando un promedio de $18 USD /hora por este trabajo
Avatar del usuario
Hello I'M NOT A MACHINE My name is Gabriel and I would like to work with you on this project.. My French it's native and my English it's good. I play guitar not as a pro but it's ok also charango.. I'm ready to learn about new platforms and all that requires for the job. I have experience as translator of websites and customer service. If you want to know about me, feel free to contact me whenever you want. Thanks
$16 USD en 1 día
5,0 (4 comentarios)
4,8
4,8
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Greetings, I am an experienced customer support specialist who has worked for various international companies all around the globe. I am fluent in English and more than willing to try out your platform to learn more. Let me know if you have any questions for me.
$20 USD en 40 días
5,0 (1 comentario)
4,4
4,4
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Hi there, I'd be happy to join your customer service team. Not only am I fluent in both languages (French and English), I also have 8 years experience in the musical industry and a master degree in marketing. Message me and I'm sure we can work something out!
$17 USD en 30 días
5,0 (6 comentarios)
4,0
4,0
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Hello, I hope you are well. I have a extensive experience of over 15 years in the US real estate and Virtual Assistant positions. I have worked for a Mortgage Co. based in West Palm Beach, FL, in loan resolutions and home retention positions tenure 4 years. I have also worked for a Miami based realtor on FSBO listing for a tenure of 6 months, and my last position was with a National Real Estate Auction firm based in CA for Client Acquisitions tenure 2 and a half years. 1)I have previously worked on CRM's like Costar, MOJO and Vulcan7(Real Estate Campaign's). 2)I have also worked on data research and data scrapping projects via costar and loopnet. 3)I can start asap. I believe I can get the job done with utmost importance and due diligence. Thank you for reviewing my bid, and thank you for posting your project requirement.
$15 USD en 40 días
4,7 (2 comentarios)
3,9
3,9
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Good day, I'd be more than happy to help with your customer support. I've visited the website Tomplay and would be an honor to assist your customers. I've always had a love of music and I also speak and write well in English. I know a bit of French, but I'm not fluent (only in my native language of English). I've very adept at customer support software. I'm proficient in ZenDesk, FreshDesk, Intercom and others. I hope to hear from you as I have 2 additional team members here in the U.S. that can help if needed. If not, I'm happy to work as your sole support person. Thank you. Regards, Shilonda Virtual Work Team 312-319-5617
$25 USD en 40 días
5,0 (1 comentario)
3,1
3,1
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Hello Tomplay team I'm very interested in you offer customer support for sheet music applications. I am Beninese and my native language is French. I also speak English. I have a university degree in project management and I have a proven experience in virtual support and content writing on other independent platforms such as up-work. I am also a pianist. It is with great pleasure that I will join your customer service team . I am available to talk about it. King regards Kelvin
$15 USD en 2 días
5,0 (4 comentarios)
2,5
2,5
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Hello mr./mrs.! I am an Italian audio ingeneer and composer with a Master's degree in English and Russian languages (so 3 languages in total), considering that I often use sheet music to play (I've been playing the piano for 20 years) or write my own compositions, and I have experience as a cultural mediator and interpreter (which means I care about people, and I always try to be the kindest person), I am sure I can be a great candidate for you! If you have any questions, please contact me! All the best, John Bedbrought
$15 USD en 35 días
5,0 (1 comentario)
1,9
1,9
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Bonjour, j'ai lu attentivement votre annonce concernant le poste de support client, mon parcours professionnel et mon expérience acquise font de moi un candidat idéal pour votre poste ; Votre prestation innovante, qui allie musique et nouvelle technologie demande un support client réactif, compétant et rapide, j'ai une grande expérience en support client (zen desk, helpdesk, chat en direct) pour de multiple sociétés new tech. J'ai une grande facilité de contact, j'ai une formation commerciale, j'ai suivis un stage de gestion de crise particulièrement adaptée a désamorcer et calmer un client. Je reste à votre disposition Bien à vous Medhi
$20 USD en 40 días
4,2 (1 comentario)
1,6
1,6
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Helllo, My name is Robert and I speak and write fluently French(native) and English. I am a customer service representative specializing in all customer inquiries and handling all kinds of incoming emails, live chat, order processing, refunds and cancellations. I am an available, serious and rigorous freelancer for the position and I have more than 02 years of experience in digital marketing and French and English writing (an important asset to respond to customers in quality French/English without any spelling or grammar mistakes). I know and decipher perfectly the musical scope. I have more than 2years of experience on online sales web platforms. I have managed orders on e-commerce websites and have also provided customer service via email, live chat, Phone and Facebook comments in the past. I responded to customers for their order requests and all related work. I am a successful freelancer. I have experiences on Shopify, Zendesk and other platforms. I can be an excellent virtual assistant for any business. I still have plenty of other important talents that I prefer not to talk about here because this is just a global view. I am very available and qualified to serve you without a doubt Please contact me for further clarification. Thank you Robert
$15 USD en 40 días
5,0 (1 comentario)
1,1
1,1
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Good day!   I'm Thierry, I graduated in sciences, major mathematics. My native language is French, I'm fluent in English and I speak conversational Spanish. I really like your project and I would love to work with you.   I'm a virtual assistant who worked with some E-commerce companies, software/hardware companies, tutoring websites, investment companies, courier companies and others. I was answering customers queries through Calls, Live chat, Emails, Tickets and also checking in the CRM for the customer's account.   My internet is the fiber optic(25mbps), I have AVAST VPN, I own a noise canceling headset(Logitech). I live alone in a very quiet area.    I'm good with technology, I'm an easy learner, a team player, a team leader and I am always focused on my goals. If you consider me, it will be a great honor and I will provide the best service. Waiting for your reply. Thank you.
$22 USD en 40 días
5,0 (2 comentarios)
1,0
1,0
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Hi Goodday!, My name Is Jim Elvar D Tungcayadan From Davao City Philippines I am 100 percent positive , Adaptable, enthusiastic ,hardworking ,energetic versatile, Cooperative, competitive, and most of all i always show respect. I have experience in being a customer service representative ,an outbound agent in , One company for almost 3 years and 7 months in total , i always provide good quality over quantity I was eager to get a Job right here to support my family's daily needs , and i know that i cannot get success if i cant experience failure , so Im always motivated to do my best and nothing but all of my Bes
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I'm an experienced professional in customer services and administrative tasks. I've experience in sales, virtual assistancy and proofreading. Excellent communication skills and an amazing experience in customer services makes me the right choice for your work!!
$16 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hello! I have over 5 years of work experience in the fields of administration: homepages virtual assistant and working with recovering customers computers remotely. My musical interests are from childhood in music and voices mixing on oldest devices to today`s technical possibilities. My hobbies i do are filming videos, audio and video editing (ProTools + video editing software). I can do work with different software and Apps. Do my job correctly. Thank you!
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hello, After carefully reading the job description i believe i am the best for the job as i have experience of 2 years as a call center agent in couple of international companies such as Vodafone Uk, Cable vision suddenlink, AT&T (DirecTV). My top traits are Adherence, commitment, professionalism, hardworking and initiative, i always take my work seriously through providing the best customer experience and providing a tailored solution for the customer need and also draw his attention to other alternatives that he might be interested in to ensure his satisfaction. Hope to hear from you soon. BR,
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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I know how to speak the 2 languages i have more than 6 years work experience in customer service i love music and i have a good background
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hello, Native English Speaker - Born in New York and came to Egypt to start my own business I understand you are in need of an Sales & Marketing Executive I am very well trained and experienced. I am confident that my 5 years of experience in the Sales industry as well as my experience of being a Freelance VA doing project management, customer support/service, email and chat support, lead generation, appointment setting, social media management and more makes me a right fit for the job. I'm up-to-date with the current technologies, like desktop sharing (team viewer, citrix, gotomeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (ringcentral, vicidial and other dialers) I can start anytime at any timezone you may require. I can forward my resume for your reference.
$15 USD en 45 días
0,0 (0 comentarios)
0,0
0,0
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Hello my Name is Nana, I am a Customer service specialist with several years of experience. Providing the best customer service experience is what I can guarantee. I am really interested in your project. I am open to any kind of work Data Entry / translations/ web assistance/ customer support ect. as long as it can be done from home. I have implemented continuous improvement techniques in my past positions. I like working with people and enjoy group projects, but I am also a self-starter. I'm good at organizational skills, time management. my greatest strength is my ability to effectively handle multiple projects. I believe I’ve consolidated multiple interpersonal, organizational, methodological skills within past experiences. I'm a fast learner who adapts quickly to change. I'm dedicated/enthusiastic about helping companies meet its goals. I'm an outstanding performer and I take pride in my work. Find attached my CV. If my candidate corresponds to your requirements please do not hesitate to contact me Best regards, Nana Kantaria
$20 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Hello! I have read your requirements and I feel tha I am good fit for the role. I have worked with the BPO industry for more that 10 years, handling voice customers efficiently and effectively. The concerns I have handled range from technical support to credit card and banking concerns. I am customer centric and always seek to provide great customer experience with every interaction. In my last company, I was certified as an Up Your Service course leader, teaching my fellow employees ways of achieving better customer service and increasing customer loyalty. I look forward to working with you.
$17 USD en 40 días
0,0 (0 comentarios)
0,0
0,0
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Madame, Monsieur, bonjour! Je possède plus de 20 ans d'expérience dans le domaine linguistique; l'interprétariat et la traduction, dont dix ans passés au service culturel de l'Ambassade de France de Belgrade, en tant que secrétaire interprète multitâches, chargée de nombreuses fonction administratives; je maîtrise Word office et suis trilingue: Français, Serbe, Anglais... J'ai bien évidemment accès à un ordinateur de bureau, je possède également un iPad ainsi qu'un smartphone. Étant actuellement, et ce depuis douze ans, internet-enseignante et gérante de magasin à temps partiel, j'ai pu développer d'excellentes capacités -d'infinie patience- d'écoute, de résolution de problèmes, au service de mes clients. Je serais plus qu'heureuse de mettre cette précieuse expérience à votre service. Je reste à votre entière disposition pour tout renseignement complémentaire. Merci de bien vouloir prendre ma candidature en considération. Acceptez mes salutations les meilleures, Tatiana
$20 USD en 50 días
0,0 (0 comentarios)
0,0
0,0
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Greetings! I am Ika from Malaysia and I am a Customer Service Agent with 2+ years of experience in offering amazing customer service for your business as it is important if you want to retain customers and grow your business. Able in organizing presentations, preparing CRM reports, and maintaining the utmost confidentiality according to terms. I am the right person to handle this task, kindly award me this job opportunity, thank you!
$15 USD en 40 días
0,0 (0 comentarios)
0,0
0,0

Sobre este cliente

Bandera de SWITZERLAND
Pully, Switzerland
4,0
6
Forma de pago verificada
Miembro desde abr 28, 2015

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