Customer Support for English/Russian/Czech/Spanish speaking

Cerrado Publicado hace 9 meses Pagado a la entrega
Cerrado

Rusian/Czech/ Spanish and English Speaking Customer Support Representative for Valentus Global Health & Wellness MLM. English plus minimum of 2 of the other 3 languages will be required.

Job Summary - Customer support representatives must assist the field with complaints and questions, provide information about products and services, process returns and modify account details. Customer support representatives must also assist the field by answering questions about their accounts, commissions, and product orders.

Note: The distributors are predominantly Russian/ Czech-speaking and will need communication both written and verbal in. However, a small percentage will be English speaking, and internally, English is the spoken language. Therefore, a high level of confidence in both languages is required.

Primary Duties and Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding accurately and promptly to customer inquiries.

• Communicating with customers through various channels (email, phone calls, live chat, etc.)

• Obtains and examines all relevant information to determine the validity of complaints and possible solutions.

• Acknowledging and resolving customer complaints.

• Research internal systems to obtain information necessary to respond to customer inquiries.

• Refers unresolved complaints to designated departments, both internal and external, for further investigation and resolution.

• Thorough knowledge of our products so you can answer questions from the field.

• Assisting the field with placing orders and locating tracking information.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Contact customers to verify necessary information to successfully process and ship orders.

• Contact new customers and representatives via telephone to welcome them to the company, and ensure their questions are being answered.

• Collaborate with external vendors to ensure successful delivery of orders, and complete paperwork necessary to file claims for orders which were unsuccessful.

• Assess returned products and initiate refund process when necessary.

• Coordinate with shipping and inventory managers to document and track returned products being returned to inventory.

• May be required to translate inquiries submitted in a foreign language using a translator application, or personal fluency in a foreign language.

Servicios al cliente Atención al cliente Traductor de Checo Traductor de Ruso Traductor de español

Nº del proyecto: #36689802

Sobre el proyecto

28 propuestas Proyecto remoto Activo hace 8 meses

28 freelancers están ofertando un promedio de £13 / hora por este trabajo

pandreunadal

Hi there, My name is Paula, native European Spanish fluent in English and French languages, with over five years experience as a translator, interpreter, content writer and copywriter for international enterprises wit Más

£16 GBP / hora
(28 comentarios)
6.6
alekraus

I am an experienced English to Czech and Slovak (and vice versa) translator and assistant for everything you need to solve in our small but lovely country. I understand that you may be very busy helping customers, so I Más

£15 GBP / hora
(59 comentarios)
6.2
thundervoice1229

Good day, I could help your organization in servicing Russian-speaking clients. I am Rus/Eng freelance translator, offering a variety of services: WRITTEN TRANSLATING AND CONSECUTIVE INTERPRETING, Russian-English / E Más

£11 GBP / hora
(2 comentarios)
1.9
damilolabukola12

Hello Client, I am writing to apply for the Customer Support Representative position at Valentus Global Health & Wellness MLM. With several years of experience in customer support, I am confident in my ability to provi Más

£10 GBP / hora
(1 comentario)
1.0
dataspro

Nice to meet you stephenhunt1, It is a pleasure to communicate with you. My name is Anthony Muñoz, I am the lead engineer for DSPro IT agency and I would like to offer you my professional services. I have more than 1 Más

£26 GBP / hora
(0 comentarios)
0.0
YoulSam

I Speak 3 languages: English to French and French to English. I can help you with general translation. Soon I will be able to help you with Chinese translation. I can also assist with customer service jobs; I have a de Más

£13 GBP / hora
(0 comentarios)
0.0
CriOli17

Hello I saw your post, and I perfect fit in; I worked in México for a Coffee producer organization, I'm being the head of the administration office, I'm being the responsible for making the contact with international Más

£11.31 GBP / hora
(0 comentarios)
0.0
EMBLEMITO1

Hi there, As an accomplished professional with over 30 years of extensive experience in the BPO sector, I have held roles as a Customer Support Representative, Sales Representative, Sales Manager, and Digital Telemark Más

£13 GBP / hora
(0 comentarios)
0.0
yevgenia2612

Hello there, I would like to apply for this position. I am fluent in English, Russian, Spanish and French. I have experience as a sales representative and account manager, so I have plenty of experience in B2B customer Más

£13 GBP / hora
(0 comentarios)
0.0
AlexandrSiluk

Pleased to meet you! ). Native Russian language, needless to say have excellent knowledge of Russian language. Good english skills. Student architecture university. Looking forward to hear cooperation offer Thanks

£15 GBP / hora
(0 comentarios)
0.0
Internetionals

Good afternoon. I can handle this work: I can speak fluently English and Russian, and understand Spanish, German, other Slavic languages. Send me a trial task, please. Хорошего вам дня. Артур.

£10 GBP / hora
(0 comentarios)
0.0
MatejPavlat

Hello, my name is Matěj and I am a native czech speaker, also fluent in english. I have been working in a customer service for about two years, so I have plenty of experience in the field. I am also very time flexible Más

£13 GBP / hora
(0 comentarios)
0.0
ahmedmonsif1995

Hi This is Ahmed Monsif. I think i am the perfect match for this Job as i speak English and Spanish fluently and I also have 3 years of experience working as a tech support specialist remotely so i have tech tech expe Más

£10 GBP / hora
(0 comentarios)
0.0
Jiannmae25

Hi! I am an Individual who is passionate about helping others. I can do administrative tasks, Data Entry and provide excellent customer service. I've worked as a Customer service representative in BPO Industry. I rec Más

£13 GBP / hora
(0 comentarios)
0.0
HGalab

Hi my name is Hossam Galab, I’m a German, English and Arabic speaker Engineer with 3+ years experience in the customer service industry. I’m currently working as German Operations Team Leader at Majorel with Sunrise te Más

£13 GBP / hora
(0 comentarios)
0.0
Manishrathaur

Hello I would like to take part in your project. I am working as Russian language expert. For this project charges will be 13 £.

£13 GBP / hora
(0 comentarios)
0.0
aolimova96

Hello, I have one year experience as a Russian speaking Customer support specialist and translator in Hong Kong game developing company. I also do a small amount of work translating various content from English into Ru Más

£15 GBP / hora
(0 comentarios)
0.0
Wilsoncas

Hello, this is Wilson, hope you're doing awesome! I'm a very passionate student who is always looking for personal and professional improvement, always moving forward, native spanish speaker with a great dominance of e Más

£13 GBP / hora
(0 comentarios)
0.0
Lauperdomo05

I am a very committed person. Ready to start immediately. Native Spanish, fluent English. I always do my best and more!

£13 GBP / hora
(0 comentarios)
0.0
blessmyr10

I can adapt to different project requirements and provide assistance in various capacities. Whether you need help with research, content generation, brainstorming ideas, or problem-solving, I can offer valuable insight Más

£15 GBP / hora
(0 comentarios)
0.0