Hi There, I am a Senior Salesforce Admin, Consultant, and Developer with 7+ years of experience in Salesforce. I am a highly trained Salesforce certified with a strong knowledge of Salesforce Architecture, Design, and Development along with experience in Salesforce configuration and customization.
I will surely help you in this regard, I can implement Sales and Sevice cloud as per your requirements.
My SalesCloud experience:
-User Configuration, basic sharing, and security
-Set up Salesforce activities- Tasks, Events, Email
-Create custom Page Views and List Views for standard objects
-Configure Opportunities to your sales process
-Chatter setup, Custom Reports
My Service Cloud experience:
-Create a custom branded home page
-Create custom email templates
-Design custom reports
-Configure 2 custom dashboards- one for support staff and one for supervisors
-Configure Case Queues, Case Assignment Rules, Case Escalation Rules
-Set up the Service console in either the Lightning or Classic interface
-Generate the Web to Case code to give to your web developer
-Implement email-to-case functionality
I believe communication is key to any successful project, and I’d like to start things off on the right foot but suggesting we schedule a phone call to discuss the project further.
Warm Regards,
Piyush Singhal