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Education Indiana University Southeast, New Albany, IN May 2007 – May 2011 Experience Appriss, INC. Multiple Positions December 2011 – April 2013 Implementation Analyst Consistently met defined productivity and quality standards. Communicate with customer to confirm/obtain project and product deliverables. Test the implementation projects for accuracy and adherence to customer expectations and written design specification. Configure projects for testing by setting up necessary structure and files, and making sure that data is flowing from the site. Ability to deploy standard interfaces. Implementation Technician Coordinated all hardware and networking configuration with local agencies. Provided feedback to management that enhanced company products and improved training and documentation. Insured remote connectivity to hardware. Setup of all FTP and VPN accounts. Coordinate across departments on minimum hardware and software requirements York Company Staffing Contractor at Appriss, INC. October 2010 – December 2011 Restore services to servers and/or applications to continue the flow of data. Track history of warnings and/or alarms that lead to incidents and problems using company query tool. Identify and escalate improvements in processes within operation center. Proactively communicate with customer when issues or errors are identified which require corrective action. US Bank Banker 1 December 2008- December 2009 Made calls to clients by way of inside sales to promote financial growth. Worked with co-workers to create marketing ideas to bring in new client base. Responsible for opening and managing clients’ accounts, providing financial information in regards to interest rates, and money market rates. Print Fulfillment Services, LLC Customer Service Hybrid/Manager December 2006-December 2008 Designed, maintained and sent production/reprint reports to Senior Management. Reformatted customer's files to meet our printing standards. Worked in a call center environment. Skills Experienced with Microsoft Office Suite, Adobe Products and Windows OS including Windows 2000, XP, and 7. Some knowledge/understanding of SQL and Perl. Experienced in creating, maintaining, and implementing images to meet hardware specifications set by company. Skilled in various ticketing systems, including CA Service Desk.