Intercom Jobs

I need a native-level Spanish professional who can take full ownership of our customer email queue. Your mission is to answer every Spanish-language message quickly and clearly, keep conversations friendly yet professional for both Latin American and European audiences, and close each ticket with accurate notes and next-step documentation. What you’ll do • Manage the shared inbox, replying to all customer emails within the agreed SLA. • Troubleshoot technical questions, capture clear ticket histories, and escalate when necessary. • Schedule customer appointments without time-zone errors. • Tag, categorize, and report on common issues so we can improve our knowledge base. Tools you’ll touch We already work comfortably with platforms like Zendesk, In...

Clients reach out to our platform throughout standard business hours, and they expect fast, friendly, and knowledgeable help. All questions arrive through the website’s live-chat widget—no email queues or social feeds to monitor—so focus stays on real-time, one-to-one conversations. Here’s the scope of what’s waiting in the chat window each day: • General inquiries: guiding visitors around the site, clarifying policies, and offering basic product information. • Technical support: walking users through common troubleshooting steps and gathering diagnostic details before escalating uncommon issues. • Sales & billing: providing pricing explanations, subscription options, and processing simple account changes or refunds when appropriate. ...